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Tao Tao
  • Male
  • Zurich
  • Switzerland
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How to deal with (unreasonable) refund requests?
10 Replies

Started this discussion. Last reply by Nohelia Sanchez Oct 6, 2010.


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Co-Founder at GetYourGuide where I take care of product and customers.

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Tao Tao replied to Alex Bainbridge's discussion AdventureLink - anyone use that?
""My personal view is that distributed transactions are much harder in adventure travel as both the supplier and the end consumer want to talk to each other prior to booking." Agreed. If customers already have the constant urge to ask…"
Oct 1, 2010
Tao Tao replied to Tao Tao's discussion How to deal with (unreasonable) refund requests?
"Hi Murray, thanks for your extensive thoughts. Lots of good inputs to work into our customer care routine. Thanks, Tao"
Sep 6, 2010
Tao Tao posted a discussion

How to deal with (unreasonable) refund requests?

Lately we often have the case that customers are unsatisfied with part of the service (e.g. the guide came a bit later or they couldn't find the meeting point right away) and then demand a heavy partial refund.In most cases such claims are utterly unreasonable, such as demanding a 50% refund because of a 1 hour delay for a full day bus tour for 20 people, but at the same time we don't want to lose a potential repeat customer.Any suggestions or best practices on how to deal with such cases?PS:…See More
Sep 3, 2010

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At 1:48 on August 16, 2008, Ghale Treks and Tours said…
Hi nice to meet you and Greetings from Himalaya Nepal!



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