1) Write a letter to this company's local Trading Standards office (not go via the consumer direct phone line)
2) Report them to the Advertising Standards Authority who now cover companies' claims on website (as well as ads on other websites). You can fill in a form on their website. It's very quick and they are very well organised and will send you letters with updates on progress. Here are examples of the sorts of things they deal with
I have a problem like this at the moment too.
A competitor is clearly dismissing any responsibility for PTR on their website Ts&Cs, when they are clearly selling wine tour packages here in the U.K.
How would you advise I deal with this? I contacted her to give her a chance to do something about it but if anything she has made her Ts&Cs even more dismissive of any responsibility.
Thanks in anticipation,