Small Fish Big Ocean

Helping specialist tour operators and activity providers with travel ecommerce

Setting up a new travel business?

Latest Activity

Will Plummer replied to Karmen Smith's discussion Best option for starting up a travel business
"Hi Karmen, As Alex says you are about right in terms of what you are trying to do. I will try to answer your points as best I can. 1. Yes you would be a TO rather than a TA.  2. You can sort them out in one go though you will need to have…"
yesterday
Karmen Smith replied to Karmen Smith's discussion Best option for starting up a travel business
"Thanks Alex for your comments. My backround is operationas, but most recent was for a not for profit organisation, thus the eagerness to calrify the sales and setting up bits. Since my really strong point is writing itineraries and organisinig…"
Monday
Zenger Tours And Travel Safaris replied to Karmen Smith's discussion Best option for starting up a travel business
"Exactly Mr Alex, Congrats Sir"
Monday
Alex Bainbridge replied to Karmen Smith's discussion Best option for starting up a travel business
"Hello Karmen Your outline of solutions is about right. You missed out approaching an existing small tour operator who has all the right certificates etc - and offer your help in sales - but they do the operations of the tour. If your background is…"
Monday
Burma Boating Sailing Holidays replied to Burma Boating Sailing Holidays's discussion offering free cruise as incentive for agents
"Thank you Ben! That's a good idea. "
Monday
Burma Boating Sailing Holidays replied to Burma Boating Sailing Holidays's discussion offering free cruise as incentive for agents
"Thanks Alex! We just started working with agents, so it's hard to say how it goes. But I hope to have at least a few high selling agents. The problem is that we operate in Myanmar and most our agents are Burmese. Just not sure whether this sort…"
Monday
Karmen Smith posted a discussion

Best option for starting up a travel business

Hi everyone,I am new to this forum and very much glad I have found it! I have 10 years experience of working in tourism and am now ready to set up my own agency. The plan is to focus on the high end consumers and sell custom tailored holidays. My strong points here are the actual knowledge of the porduct (ie destination, its offer and contacts there) and the target audience in the UK.I am very much excited and keen to have it all set up and running and would appreciate your opinions/advice on…See More
Sunday
Ben Stokes replied to Burma Boating Sailing Holidays's discussion offering free cruise as incentive for agents
"This is pretty standard practice in the diving industry. You can also offer a place - say at 50% for the agent so they can experience themselves first. You then refund on 5 bookings or 2 bookings or as you wish."
Saturday
Alex Bainbridge replied to Burma Boating Sailing Holidays's discussion offering free cruise as incentive for agents
"The question is, will you have a few high selling agents - or a large number of agents, who will send you once every 6 months? If you have agents who sell you rarely, this incentive may never be attainable?"
Friday
Melissa Ah-Sing replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Hi Ralph, as our trips are generally 'once in a lifetime' kind of trips, we don't have a high percentage of return customers as after northern Thailand they tend to explore other parts of Asia. We do get recommendations though. Also…"
Friday
Ralph Foulds replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Hi Melissa, We wouldn't generally offer a refund in this situation. We'd try and keep them travelling with us though, and see if they could delay their travel until later in the year or next year, or switch to a cheaper tour.  As it…"
Friday
Melissa Ah-Sing replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Thanks Alex & Ralph, very good points. I didn't think about coverage under their own travel insurance. Ralph- you seem to have a very comprehensive policy. I was inclined to think that I'm not obliged to offer a refund in these…"
Friday
Burma Boating Sailing Holidays posted a discussion

offering free cruise as incentive for agents

Hello! We are launching a new product (3n/4d luxury motor boat in the Mergui Archipelago) and would like to offer some incentive to agents - something like "sell 5 cabins and get a cruise for yourself for free". Do you think it could work? I'd appreciate your opinions and suggestions. Thank you!See More
Jul 24
Ralph Foulds replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Deposits are normally non-refundable, whatever the situation. This protects you for any costs you may have spent out already, and compensates you partly for the time you've spent working on the booking. This is accepted by customers; they…"
Jul 24
Alex Bainbridge replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"The two key elements regarding how companies set up cancellation policies - are you likely to find someone else to take the booking, if the original customer cancels? (and are you on a certain allocation of stock on a date) - have you incurred costs…"
Jul 24
Koushal replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Hi Melissa,  If you not have any cancellation and refund policy then it good to create one because it is the best way to increase revenue of your business through cancellation and refund policy i.e. followed by many travel companies worldwide.…"
Jul 24
Melissa Ah-Sing posted a discussion

Cancellation & refund policy

Are there any examples out there of cancellation policies? We don't have one at the moment, and I may have to create one, if there are any industry standards out there, this would be very useful. Rather than starting from scratch.Our only policy right now is that, deposits are refundable for cancellations due to death of immediate relative , or sickness that prevents travel. And its on a case by case basis. I have a young customer who is cancelling a tour, because her father got made redundant…See More
Jul 24
Country Inn Tours & Travel replied to Artium Dostman's discussion Looking for tour operators partners all over the world !
"Hello!,nice to hear from all of you. We are Country Inn tours and travel,Kigali Rwanda-East Africa. We are very interested to work with your company if possible. Let's further discuss about our partnership through the following…"
Jul 23
Martin Daniel Gidawida replied to Artium Dostman's discussion Looking for tour operators partners all over the world !
"Hello!,nice to meet you here We are Miranda Tours and Safaris Ltd from Arusha,Tanzania-East Africa. We are very interested to work with your company if possible. Let's have enough discussion about our partnership through the following…"
Jul 23
Tobden Tshering replied to Artium Dostman's discussion Looking for tour operators partners all over the world !
"I am working for an inbound tour operator based in Bhutan. Please feel free to ask for any enquiry, my email id is tobden_tshering@yahoo.com"
Jul 23
 

Forum

Best option for starting up a travel business 4 Replies

Hi everyone,I am new to this forum and very much glad I have found it! I have 10 years experience of working in tourism and am now ready to set up my own agency. The plan is to focus on the high end…Continue

Started by Karmen Smith in The foyer. Last reply by Will Plummer yesterday.

offering free cruise as incentive for agents 4 Replies

Hello! We are launching a new product (3n/4d luxury motor boat in the Mergui Archipelago) and would like to offer some incentive to agents - something like "sell 5 cabins and get a cruise for…Continue

Started by Burma Boating Sailing Holidays in The foyer. Last reply by Burma Boating Sailing Holidays on Monday.

Cancellation & refund policy 6 Replies

Are there any examples out there of cancellation policies? We don't have one at the moment, and I may have to create one, if there are any industry standards out there, this would be very useful.…Continue

Tags: deposit, refund, policy, cancellation

Started by Melissa Ah-Sing in The clinic. Last reply by Melissa Ah-Sing on Friday.

Looking for tour operators partners all over the world ! 52 Replies

Hi , we are a tour operator company located in Israel .we are looking for partnership with all the local tour operators world- wide and adding their tours to our API website ( better if they have the…Continue

Started by Artium Dostman in The foyer. Last reply by Country Inn Tours & Travel Jul 23.

Insurance and Financial Protection 12 Replies

Dear All, I am very glad I found this forum. Last year, I set up a company that organsies and delivers guided tours for schools and private groups to WW1 Battlefields. Schools are asking for my…Continue

Started by Steve G in The foyer. Last reply by Matt Purser Jul 23.

Need a host agency... 19 Replies

Hello ! I'm working (part time) as home based travel agent in Switzerland and as my business is growing, I'm now looking for a host agency or any other ways to have wholesale/suppliers prices (for…Continue

Tags: suppliers, wholesale, switzerland, agency, host

Started by Laurent Rerat in The clinic. Last reply by avishai josephsohn Jul 23.

Accepting card payments 8 Replies

We have successfully traded with out the need for card payments for 2 years.  But now increasingly see the need to take card payments over the phone &/or via our web site…Continue

Started by Terry Rawding in The foyer. Last reply by simplyopen Jul 22.

enquires vs online bookings 1 Reply

Hello,I have a question about tour operators orientation accepting orders on their systems. Which reason can push tour operators to complete an order with an enquire instead of a direct booking (and…Continue

Tags: operators, tour, enquires, bookings

Started by simplyopen in The foyer. Last reply by Alex Bainbridge Jul 22.

How to convert visitors to sales on website 8 Replies

HI recently started a specialist tour company in Morocco offering three types of holidays: Retreat, Cultural and Challenges. Our unique selling points are we accompany guests throughout the tour,…Continue

Started by Diane Carter in The clinic. Last reply by simplyopen Jul 22.

4x4 Tour Company and Package Travel Regulations....What Applies..? 4 Replies

Hi Everyone,I have just relocated back to Europe and I am hoping that someone here can give me some clarification regards the EU Package Travel Regulations...For the last few years I have been…Continue

Started by Greg Murray in The clinic. Last reply by Greg Murray Jul 21.

Looking for Travel Agents to partner with... 3 Replies

Istanbul Touring Inc. is a New York based Tour Operator organizing luxurious family vacation packages to Istanbul/Turkey, mainly from US. We have an affiliate program that pays 5% commission on every…Continue

Started by Ihsan Ugurlu in The foyer. Last reply by Alex Bainbridge Jul 21.

Established business looking to go online 2 Replies

Hello, I run a successful business specialising in multi-centre holidays within a few countries in Europe. We are a TTA member and currently have a number of suggested itineraries on our website that…Continue

Tags: xml, online

Started by Jack Fleming in The foyer. Last reply by Alex Bainbridge Jul 18.

New OTA (online travel agency ) and need help ? 3 Replies

I want to build OTA (online travel agency ) , but I have some questions I hope to help solve them:1-  We want to get tickets from GDS like Galileo , Amadeus but they refuse to provide us ticket…Continue

Started by Rami in The clinic. Last reply by Koushal Jul 15.

good cms theme for tour operator 2 Replies

Hi,Can anyone recommend a good cms theme for a tour operator website?I particularly like the theme used for macsadventure - anyone know which theme they use?A wordpress theme would be best, but could…Continue

Tags: theme, cms

Started by Joey in The foyer. Last reply by Chris Torres Jul 14.

Looking for agents for our new tour project 5 Replies

Hello everyone,  I have just found this great site and it seems just what I was looking for.  I run a small bed and breakfast with my wife in Znojmo in the Czech Republic (6 rooms - 17 beds).  The…Continue

Started by Derek Brookes in The foyer. Last reply by Veronika Tirpakova Jul 13.

New ATOL changes affecting small businesses 3 Replies

Dear members in the UK,The CAA is proposing to remove the Small Business ATOL following a consultation launched at the end of June 2014.This has a huge impact on operators which rely on the already…Continue

Tags: ATOL

Started by LauraG in The foyer. Last reply by Dee Edwards Jul 10.

How to best market my African safari tour company? 1 Reply

With a Tanzanian friend who is an experienced safari driver/guide, I have started Maasai Flag Expeditions. We organize and conduct safaris to the parks in Tanzania, mountain climbs up Mount…Continue

Started by Maasai Flag Expeditions, Ltd in The foyer. Last reply by Alex Bainbridge Jul 7.

Liability Insurance 1 Reply

Can anyone recommend an insurance company to contact for a very small tour operator? Know of Arnold Fisher but seem to be suited to larger businesses.Thanks in advance.Continue

Started by Charlie Morton in The clinic. Last reply by Alex Bainbridge Jul 7.

Formations Company 2 Replies

Just wondering if anyone has a good experience of using a formations Company to set up Ltd Company? If so, can they recommend? Many thanks,Continue

Started by Charlie Morton in The clinic. Last reply by Alex Bainbridge Jul 7.

Package Travel Regulations 3 Replies

Hi,Just need a little clarity for future reference.This is regarding when I need to have insurance/bonding in place. Am I legally required to have insurance/bonding in place from the moment I;start…Continue

Started by Alex Curtis in The clinic. Last reply by Ralph Foulds Jul 4.

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