Small Fish Big Ocean

Helping specialist tour operators and activity providers with travel ecommerce

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Latest Activity

Melissa Ah-Sing replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Thanks Alex & Ralph, very good points. I didn't think about coverage under their own travel insurance. Ralph- you seem to have a very comprehensive policy. I was inclined to think that I'm not obliged to offer a refund in these…"
2 hours ago
Burma Boating Sailing Holidays posted a discussion

offering free cruise as incentive for agents

Hello! We are launching a new product (3n/4d luxury motor boat in the Mergui Archipelago) and would like to offer some incentive to agents - something like "sell 5 cabins and get a cruise for yourself for free". Do you think it could work? I'd appreciate your opinions and suggestions. Thank you!See More
18 hours ago
Ralph Foulds replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Deposits are normally non-refundable, whatever the situation. This protects you for any costs you may have spent out already, and compensates you partly for the time you've spent working on the booking. This is accepted by customers; they…"
23 hours ago
Alex Bainbridge replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"The two key elements regarding how companies set up cancellation policies - are you likely to find someone else to take the booking, if the original customer cancels? (and are you on a certain allocation of stock on a date) - have you incurred costs…"
23 hours ago
Koushal replied to Melissa Ah-Sing's discussion Cancellation & refund policy
"Hi Melissa,  If you not have any cancellation and refund policy then it good to create one because it is the best way to increase revenue of your business through cancellation and refund policy i.e. followed by many travel companies worldwide.…"
23 hours ago
Melissa Ah-Sing posted a discussion

Cancellation & refund policy

Are there any examples out there of cancellation policies? We don't have one at the moment, and I may have to create one, if there are any industry standards out there, this would be very useful. Rather than starting from scratch.Our only policy right now is that, deposits are refundable for cancellations due to death of immediate relative , or sickness that prevents travel. And its on a case by case basis. I have a young customer who is cancelling a tour, because her father got made redundant…See More
yesterday
Country Inn Tours & Travel replied to Artium Dostman's discussion Looking for tour operators partners all over the world !
"Hello!,nice to hear from all of you. We are Country Inn tours and travel,Kigali Rwanda-East Africa. We are very interested to work with your company if possible. Let's further discuss about our partnership through the following…"
yesterday
Martin Daniel Gidawida replied to Artium Dostman's discussion Looking for tour operators partners all over the world !
"Hello!,nice to meet you here We are Miranda Tours and Safaris Ltd from Arusha,Tanzania-East Africa. We are very interested to work with your company if possible. Let's have enough discussion about our partnership through the following…"
yesterday
Tobden Tshering replied to Artium Dostman's discussion Looking for tour operators partners all over the world !
"I am working for an inbound tour operator based in Bhutan. Please feel free to ask for any enquiry, my email id is tobden_tshering@yahoo.com"
yesterday
Matt Purser replied to Steve G's discussion Insurance and Financial Protection
"Hi Diane We are based in London. Regards Matt"
yesterday
avishai josephsohn replied to Laurent Rerat's discussion Need a host agency...
"If you want to work with US suppliers and host agencies, your best bet is to get CLIA number and have address in USA for example via Transexpress. Also get a VOIP phone number in the same city, for example from Callcentric. Then get EIN# (employer…"
Wednesday
avishai josephsohn replied to Laurent Rerat's discussion Need a host agency...
"hi George i would like to get the direct contacts, Im a start-up Travel Agent in melbourne thanks"
Wednesday
Diane Carter replied to Steve G's discussion Insurance and Financial Protection
"Hi ok where are you based please I watched a TV show tonight something like watchdog and it gave lots of warnings about scam bookings so I can understand people's fears even though you would never consider it Thanks Ci"
Tuesday
simplyopen replied to Terry Rawding's discussion Accepting card payments
"Hi Matt, i'm really interested in this topic. On which parameters you say there's only 5 active merchant providers? About the ones you listed I definitely loved wirecard (I talk from a programming side too) Regards "
Tuesday
Matt Purser replied to Terry Rawding's discussion Accepting card payments
"Hi Terry The position has improved with regards to merchant providers and there are now 5 active providers. They are Barclaycard, First Data, Wirecard, Elavon and Worldpay. Just a word of warning, they will likely require you have a form of…"
Tuesday
Alex Bainbridge replied to simplyopen's discussion enquires vs online bookings
"Day tours can be booked online with zero interaction between agents / customers / tour operator Multi-day one would expect 90% of bookings to have some kind of agent / customer / tour operator interaction. Hence for multi-day, start with an enquiry,…"
Tuesday
simplyopen replied to Terry Rawding's discussion Accepting card payments
"Hi Terry, I can suggest you a great website for getting this kind of info. Contact me if you need some support about this, I'm working on merchant integrations since 2011. http://www.merchantmaverick.com/ Hope this will help you Thanks "
Tuesday
simplyopen replied to Diane Carter's discussion How to convert visitors to sales on website
"Hi Diane, i would suggest you to profile your visitor, separate smaller websites can be a good idea if you can redirect web traffic easily. You can check which website converts more and put more effort on those. About the conversions: try to set up…"
Tuesday
simplyopen posted a discussion

enquires vs online bookings

Hello,I have a question about tour operators orientation accepting orders on their systems. Which reason can push tour operators to complete an order with an enquire instead of a direct booking (and payment) on their website?For what i know (I'm pretty new of this business) en enquire could be useful when a tour operator acts like a re-seller for other tour operators and they need confirmations on the other end. Am I missing something?Thanks in advance.See More
Tuesday
Matt Purser replied to Steve G's discussion Insurance and Financial Protection
"Diane We work with three different insurers who offer Financial Failure Insurance so please give me a call to see whether we can help. Do you know which insurance company your broker approached? Matt 020 8305 1233"
Tuesday
 

Forum

Cancellation & refund policy 4 Replies

Are there any examples out there of cancellation policies? We don't have one at the moment, and I may have to create one, if there are any industry standards out there, this would be very useful.…Continue

Tags: deposit, refund, policy, cancellation

Started by Melissa Ah-Sing in The clinic. Last reply by Melissa Ah-Sing 2 hours ago.

offering free cruise as incentive for agents

Hello! We are launching a new product (3n/4d luxury motor boat in the Mergui Archipelago) and would like to offer some incentive to agents - something like "sell 5 cabins and get a cruise for…Continue

Started by Burma Boating Sailing Holidays in The foyer 18 hours ago.

Looking for tour operators partners all over the world ! 52 Replies

Hi , we are a tour operator company located in Israel .we are looking for partnership with all the local tour operators world- wide and adding their tours to our API website ( better if they have the…Continue

Started by Artium Dostman in The foyer. Last reply by Country Inn Tours & Travel yesterday.

Insurance and Financial Protection 12 Replies

Dear All, I am very glad I found this forum. Last year, I set up a company that organsies and delivers guided tours for schools and private groups to WW1 Battlefields. Schools are asking for my…Continue

Started by Steve G in The foyer. Last reply by Matt Purser yesterday.

Need a host agency... 19 Replies

Hello ! I'm working (part time) as home based travel agent in Switzerland and as my business is growing, I'm now looking for a host agency or any other ways to have wholesale/suppliers prices (for…Continue

Tags: suppliers, wholesale, switzerland, agency, host

Started by Laurent Rerat in The clinic. Last reply by avishai josephsohn on Wednesday.

Accepting card payments 8 Replies

We have successfully traded with out the need for card payments for 2 years.  But now increasingly see the need to take card payments over the phone &/or via our web site…Continue

Started by Terry Rawding in The foyer. Last reply by simplyopen on Tuesday.

enquires vs online bookings 1 Reply

Hello,I have a question about tour operators orientation accepting orders on their systems. Which reason can push tour operators to complete an order with an enquire instead of a direct booking (and…Continue

Tags: operators, tour, enquires, bookings

Started by simplyopen in The foyer. Last reply by Alex Bainbridge on Tuesday.

How to convert visitors to sales on website 8 Replies

HI recently started a specialist tour company in Morocco offering three types of holidays: Retreat, Cultural and Challenges. Our unique selling points are we accompany guests throughout the tour,…Continue

Started by Diane Carter in The clinic. Last reply by simplyopen on Tuesday.

4x4 Tour Company and Package Travel Regulations....What Applies..? 4 Replies

Hi Everyone,I have just relocated back to Europe and I am hoping that someone here can give me some clarification regards the EU Package Travel Regulations...For the last few years I have been…Continue

Started by Greg Murray in The clinic. Last reply by Greg Murray on Monday.

Looking for Travel Agents to partner with... 3 Replies

Istanbul Touring Inc. is a New York based Tour Operator organizing luxurious family vacation packages to Istanbul/Turkey, mainly from US. We have an affiliate program that pays 5% commission on every…Continue

Started by Ihsan Ugurlu in The foyer. Last reply by Alex Bainbridge on Monday.

Established business looking to go online 2 Replies

Hello, I run a successful business specialising in multi-centre holidays within a few countries in Europe. We are a TTA member and currently have a number of suggested itineraries on our website that…Continue

Tags: xml, online

Started by Jack Fleming in The foyer. Last reply by Alex Bainbridge Jul 18.

New OTA (online travel agency ) and need help ? 3 Replies

I want to build OTA (online travel agency ) , but I have some questions I hope to help solve them:1-  We want to get tickets from GDS like Galileo , Amadeus but they refuse to provide us ticket…Continue

Started by Rami in The clinic. Last reply by Koushal Jul 15.

good cms theme for tour operator 2 Replies

Hi,Can anyone recommend a good cms theme for a tour operator website?I particularly like the theme used for macsadventure - anyone know which theme they use?A wordpress theme would be best, but could…Continue

Tags: theme, cms

Started by Joey in The foyer. Last reply by Chris Torres Jul 14.

Looking for agents for our new tour project 5 Replies

Hello everyone,  I have just found this great site and it seems just what I was looking for.  I run a small bed and breakfast with my wife in Znojmo in the Czech Republic (6 rooms - 17 beds).  The…Continue

Started by Derek Brookes in The foyer. Last reply by Veronika Tirpakova Jul 13.

New ATOL changes affecting small businesses 3 Replies

Dear members in the UK,The CAA is proposing to remove the Small Business ATOL following a consultation launched at the end of June 2014.This has a huge impact on operators which rely on the already…Continue

Tags: ATOL

Started by LauraG in The foyer. Last reply by Dee Edwards Jul 10.

How to best market my African safari tour company? 1 Reply

With a Tanzanian friend who is an experienced safari driver/guide, I have started Maasai Flag Expeditions. We organize and conduct safaris to the parks in Tanzania, mountain climbs up Mount…Continue

Started by Maasai Flag Expeditions, Ltd in The foyer. Last reply by Alex Bainbridge Jul 7.

Liability Insurance 1 Reply

Can anyone recommend an insurance company to contact for a very small tour operator? Know of Arnold Fisher but seem to be suited to larger businesses.Thanks in advance.Continue

Started by Charlie Morton in The clinic. Last reply by Alex Bainbridge Jul 7.

Formations Company 2 Replies

Just wondering if anyone has a good experience of using a formations Company to set up Ltd Company? If so, can they recommend? Many thanks,Continue

Started by Charlie Morton in The clinic. Last reply by Alex Bainbridge Jul 7.

Package Travel Regulations 3 Replies

Hi,Just need a little clarity for future reference.This is regarding when I need to have insurance/bonding in place. Am I legally required to have insurance/bonding in place from the moment I;start…Continue

Started by Alex Curtis in The clinic. Last reply by Ralph Foulds Jul 4.

Canadian looking to market to Europe 13 Replies

Hello! We're based on Vancouver Island, BC, Canada. We moved here from the UK 10 years ago and have run/owned a series of vacation/holiday let apartments and cottages over these years. We've decided…Continue

Tags: listing, europe, glamping

Started by T Nice in The clinic. Last reply by T Nice Jul 2.

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