Small Fish Big Ocean

Helping specialist tour operators and activity providers with travel ecommerce

Setting up a new travel business?

Latest Activity

Richard Goodey posted a discussion

Employers Liability Insurance

Could anybody help in telling me where I can obtain quotes for Employers Liability Insurance. Our tour guides lead adventurous expeditions in the mountains of Asia. The guides will be kayaking, canyoning, rock climbing, trekking amongst other things.I already have public liability in place I just want insurance for in the event our staff sue us.Please let me know what you have found along this route.Kind Regards,RichardSee More
Friday
Nelly posted a discussion

Where to start

Hi my name is Nelly and I am working with people with learning disabilities and with mental health problems.I come from France and I had the idea to organise for them trips from london to my area where I grow up.It will be small trips 4 days with a max of 7 peoples (one person with disabilities and her carer).Maybe 10 or 12 times per year.I have a web site done already and will register with HMRC.But then what next ??do i need an accountant ?And what about all this travel regulation an…See More
Sep 8
Nelly replied to Veronika Tirpakova's discussion PTS - Protected Travel Services Ltd
"Thanks ! Thats great I will have a better look and have a thought then."
Sep 8
LauraG replied to Veronika Tirpakova's discussion PTS - Protected Travel Services Ltd
"You will need ongoing membership to adhere to package travel regulations (assuming this is the reason for applying). Otherwise you will need to find a different scheme to join which is possible, but if you are in the early stages of your business it…"
Sep 8
Nelly replied to Veronika Tirpakova's discussion PTS - Protected Travel Services Ltd
"Ok thanks a lot for your reply. Do you know if we can be member only for a few year with them and carry on by ourselves later on ? Because it's a bit of a cost. Thanks again"
Sep 7
Nelly replied to Veronika Tirpakova's discussion PTS - Protected Travel Services Ltd
"Thanks for your reply. The thing is the cost is quite high and I'm not sure if it will be a good investment for me considering that I will be a small business. It's all a bit scary and complicated all this regulations and laws. But thanks…"
Sep 7
Veronika Tirpakova replied to Veronika Tirpakova's discussion PTS - Protected Travel Services Ltd
"Hi Nelly I am using them now for few years and really happy with their services, prices and communication. I also recommend them. Veronika"
Sep 7
LauraG replied to Veronika Tirpakova's discussion PTS - Protected Travel Services Ltd
"Hi Nelly We were PTS members for 5 years and their service was great during this time and helped our business to grow during the early days helping us to gain merchant services and ATOL. I would definitely recommend them.  Laura"
Sep 7
Nelly replied to Veronika Tirpakova's discussion PTS - Protected Travel Services Ltd
"Hi guys I'm in touch with PTS too and I wonder if you have any more news, feedback or review on them. As I don't know if I should join them. Thanks a lot Nelly"
Sep 7
Alex Bainbridge replied to Imani Kibett's discussion Ticketing Systems
"Hello Re booking systems - first question is - are you going to be selling face to face or are you mainly going to be digital sales? This is actually a question about whether you think people pre-book your things, or book when they arrive in…"
Aug 23
Imani Kibett posted a discussion

Ticketing Systems

Hi, We are a company that do Events, however, we have decided to venture into Ticketing. My question is;1) What are the best Booking systems available?2) What are the Pros and Cons of the Ticketing Industry and finally,3) The Marketing strategies?4) Any other advice will be appreciated.Thank you all in Advance for your time.See More
Aug 23
Imani Kibett replied to Alex Bainbridge's discussion Where next for this forum? Your input very much appreciated
"I totally agree with you,"
Aug 23
PTS replied to Alex Curtis's discussion Guide qualifications - A legal requirement?
"Hi Alex, Where are you going to be based. I can put you in touch with a mate who owns/ runs a chalet company in Chamonix as well as few guides. Regards Neil"
Aug 22
Alex Bainbridge replied to Alex Bainbridge's discussion Where next for this forum? Your input very much appreciated
"Hello Neil Yes - we should do more with these forums! The next thing that we are doing is the 6th (or perhaps 5th) Small Fish Big Ocean evening at World Travel Market (the monday evening) "
Aug 21
Alex Curtis replied to Alex Curtis's discussion Guide qualifications - A legal requirement?
"Hi Neil, Thanks for the message. I have personal experience of going off into mountains but as you say, qualifications obviously add credibility. I am planning to take various mountain leader qualifications myself but in the meantime I need guides…"
Aug 19
PTS replied to Alex Bainbridge's discussion Where next for this forum? Your input very much appreciated
"Hi Alex, I often refer new members to the forum as I think this is a fantastic resource. With that in mind perhaps some more information, resources, downloads related to start up's. Regards Neil "
Aug 19
PTS replied to Alex Curtis's discussion Guide qualifications - A legal requirement?
"Hi Alex, I second the thoughts of Gordon. In addition, as an avid mountain person and someone who regularly books ski guides would say that whilst experience is key, qualifications would add credibility to your packages. Please get in touch if I…"
Aug 19
Alex Curtis replied to Alex Curtis's discussion Guide qualifications - A legal requirement?
"Hi Gordon, Thank you for your reply. That seems to be what I had gathered from the lack of a single source saying 'if you want to do this activity then you/your company need to have this qualification' I'm actually going to take a…"
Aug 17
Gordon Pearson replied to Alex Curtis's discussion Guide qualifications - A legal requirement?
"Having run outdoor activities in the past - I don't believe there is any legal requirement to have qualifications when working with adult groups in the UK. However, whether you would get appropriate insurance without them would be questionable.…"
Aug 17
Alex Curtis posted a discussion

Guide qualifications - A legal requirement?

Hi,I'm starting an niche adventure travel company based in London, the aim is to take London professionals (predominantly) out of London on the weekends and into the wilds of the UK's national parks and mountain ranges for activities including hiking, camping, kayaking, mountain climbing and the like.My question is, am I or anyone I employ required to have a qualification to lead groups? Or is it more a case that qualified companies/guides have better insurance options (as well as of course,…See More
Aug 17
 

Small Fish Big Ocean at WTM 2016

Forum

Employers Liability Insurance

Could anybody help in telling me where I can obtain quotes for Employers Liability Insurance. Our tour guides lead adventurous expeditions in the mountains of Asia. The guides will be kayaking,…Continue

Tags: Liability, Employers, EY, insurance

Started by Richard Goodey in The foyer on Friday.

Where to start

Hi my name is Nelly and I am working with people with learning disabilities and with mental health problems.I come from France and I had the idea to organise for them trips from london to my area…Continue

Started by Nelly in The foyer Sep 8.

PTS - Protected Travel Services Ltd 8 Replies

 HelloI was wandering if anyone knows/has experience with this company?their website: http://www.protectedtravelservices.com/I am about to start…Continue

Tags: services, travel, Protected, PTS

Started by Veronika Tirpakova in The foyer. Last reply by Nelly Sep 8.

Ticketing Systems 1 Reply

Hi, We are a company that do Events, however, we have decided to venture into Ticketing. My question is;1) What are the best Booking systems available?2) What are the Pros and Cons of the Ticketing…Continue

Started by Imani Kibett in The clinic. Last reply by Alex Bainbridge Aug 23.

Where next for this forum? Your input very much appreciated 23 Replies

With over 200 members now - how would you like us to make this forum better?Shall we really start with our monthly training / group learning? (Sounds like fun - not everyone has to do it - but it…Continue

Started by Alex Bainbridge in SFBO site news. Last reply by Imani Kibett Aug 23.

Guide qualifications - A legal requirement? 5 Replies

Hi,I'm starting an niche adventure travel company based in London, the aim is to take London professionals (predominantly) out of London on the weekends and into the wilds of the UK's national parks…Continue

Started by Alex Curtis in The clinic. Last reply by PTS Aug 22.

JAPAN (1 month travel for a family, father in wheelchair + wife and 2 children 6 and 10) 2 Replies

Hello all !I'm director of a travel agency in Switzerland and a customer would like to spend one month holidays in Japan. He would like to travel by train and asked me to book hotels in Osaka,…Continue

Started by Laurent Rerat in The clinic. Last reply by Laurent Rerat Aug 11.

How can I penetrate foreign market?

Members I have a tour company that I operate but please advise me on how the company can penetrate the foreign market so that we can make good sales. I need your advice please. here is the company…Continue

Started by Edrisa Kakembo in The foyer Aug 11.

I Need an agent from abroad to partner with our tour company 4 Replies

Hey there. I work with Limitless tours and travels Uganda and am in charge of marketing. The major challenge am facing is reaching out to travellers from abroad. I would therefore need an agent whom…Continue

Started by Christopher Serugwa in The foyer. Last reply by Christopher Serugwa Aug 8.

Need a host agency... 34 Replies

Hello ! I'm working (part time) as home based travel agent in Switzerland and as my business is growing, I'm now looking for a host agency or any other ways to have wholesale/suppliers prices (for…Continue

Tags: suppliers, wholesale, switzerland, agency, host

Started by Laurent Rerat in The clinic. Last reply by ABDUL RAHMAN Aug 8.

How to work out the group tour with pricing 2 Replies

Hi,I am starting out with a new tour as a Sri Lankan food tour , which I like to run as a small group tour , when advertising the price which price should I put on the website . The maximum size of…Continue

Started by Supun Abeynayake in The foyer. Last reply by Supun Abeynayake Aug 7.

Starting an online travel in China 3 Replies

I recently started an OTA in China. It was quite a hassle but we managed to have it up and running. We are focus on introducing unique tour activities to the Chinese market, and offer full services…Continue

Started by KEVIN in The foyer. Last reply by Rangana Prasad Aug 5.

Please review my website - Uganda Budget Safaris 2 Replies

Hi everyone, i started my website targeting budget travelers to Uganda and i would like to know what i can add or remove to make it visible and get opportunities. the site is…Continue

Started by chris amutuhaire in The foyer. Last reply by chris amutuhaire Aug 4.

Seeking a Mentor 2 Replies

Hi Fellow Tour Operators and Travel industry experts! My name is Yomaly (Maly for short). I just started a tour company in the Dominican Republic. I have spent 3 months in DR building partnerships…Continue

Tags: #startup, #partnerships, #mentorship

Started by Yomaly Suero in The foyer. Last reply by Yomaly Suero Aug 1.

Travel engagement/tour operator customer engagement and loyalty 9 Replies

Hi everyone,We've created a tool (Sujester - http://sujester.com/) that I think could really help customer loyalty for outbound tour operators.Our core offering…Continue

Tags: outbound, engagement, travel planning, technology, customer retention

Started by Sahil Shah in The foyer. Last reply by Alex Bainbridge Jul 28.

Appreciate advice on new website 6 Replies

Hi guys,I recently launched my site www.thebucketlist.travelWould appreciate your comments on what areas I need to improve on and what are the…Continue

Started by Shahlaa Hafeel in The foyer. Last reply by Shahlaa Hafeel Jul 27.

Looking for tour operators partners all over the world ! 94 Replies

Hi , we are a tour operator company located in Israel .we are looking for partnership with all the local tour operators world- wide and adding their tours to our API website ( better if they have the…Continue

Started by Artium Dostman in The foyer. Last reply by Muumin Muhdin Mzee Jul 26.

Finding a DMC 1 Reply

Hi, Any advice/recommendation on finding good Destination Management Companies for tours? I'm currently looking at Sicily but also generally expanding our tour collection into new destinations and…Continue

Started by Simon Butler in The foyer. Last reply by Alex Bainbridge Jul 25.

Selling my tours in the UK 6 Replies

Hi,I have a new tour operating business that organise thematic tours in South of France.My sales network is null and I would like to know what is the best way to find independent travel agents to…Continue

Started by Axel Brossa in The clinic. Last reply by ABDUL RAHMAN Jul 20.

Cape Town Trike Tours - feedback and thoughts please 9 Replies

Hi all, have a question that I would like ask. I have owned and operated Cape Town Trike Tours now for six years. I am the only person offering these tours in Cape Town.Now I have done just about all…Continue

Started by Cape Town Trike Tours in The clinic. Last reply by zach mcmillan-clenaghan Jul 19.

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