Small Fish Big Ocean

Helping specialist tour operators and activity providers with travel ecommerce

Setting up a new travel business?

Latest Activity

Alex Bainbridge replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"Smaller ones will be more likely to want any tool, as they couldn't build a tool themselves.... however takes a lot of them, all getting value, for you to have a meaningful business...... "
3 hours ago
Sahil Shah replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"Do you think the smaller ones or the larger ones would be 'the early adopters' of the tool? I think the larger ones may perhaps be more willing (as there may be some tech cost and integration cost involved)."
3 hours ago
Alex Bainbridge replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"Maybe! Its interesting - there used to be a lot of companies who would have 50-100 staff (in the UK) but these have been destroyed recently as tech costs go up and digital competition intensifies...... so now you have a lot of smaller ones - and a…"
3 hours ago
Sahil Shah replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"I don't think the core demographic would be specialist tour operators but rather more general outbound tour operators and travel consultants. Do you think it would appeal to this demographic?"
3 hours ago
Shahlaa Hafeel replied to Shahlaa Hafeel's discussion Appreciate advice on new website
"Thank you for the feedback! "
yesterday
Supun Abeynayake posted a discussion

How to work out the group tour with pricing

Hi,I am starting out with a new tour as a Sri Lankan food tour , which I like to run as a small group tour , when advertising the price which price should I put on the website . The maximum size of the group is 12 ,if 12 guests booked the price will go down . Should I first advertise the price for per person ( when the minimum 2 guest booked ) or is it the price per person ( when 12 guests booked )Really appreciate if anyone has experience of how to market and promote these group toursSee More
yesterday
Muumin Muhdin Mzee replied to Artium Dostman's discussion Looking for tour operators partners all over the world !
"Hi,   We are a tour operator as well and we located in Tanzania Zanzibar in East Africa, we are very interesting as partners with your company and we serve with various packages like spice tour, stone town tour ,dolphin adventures tour,…"
Tuesday
Alex Bainbridge replied to Yomaly Suero's discussion Seeking a Mentor
"Hello ! Welcome to the forums! The fundamental question will be - are you a single source market / destination solution "US to DR" or are you "Anywhere to DR" If you are the first, then your mentor perhaps ought to know the US…"
Monday
Alex Bainbridge replied to Simon Butler's discussion Finding a DMC
"While there isn't a database, you can search exhibitors of events such as World Travel Market - and see what they have.  Sometimes the best solution is getting there on the ground and asking around..... "
Monday
Alex Bainbridge replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"The other point is you mention "loyalty" - this area is challenging because a the more specialist the tour operator (i.e the less mainstream), the less loyalty matters, as a general rule e.g you may only visit a certain destination…"
Monday
Simon Butler posted a discussion

Finding a DMC

Hi, Any advice/recommendation on finding good Destination Management Companies for tours? I'm currently looking at Sicily but also generally expanding our tour collection into new destinations and looking for suppliers for hotels, transport & guiding.  Is there a database for this sort of thing, or can anyone recommend a good company?See More
Sunday
Sahil Shah replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"The inspiration can take place anywhere! The aim would be to move the outbound tour operator website away from being purely transactional (similar to the Expedia National Park Campaign (https://usnationalparks.expedia.co.uk/) and it wouldn't…"
Sunday
Alex Bainbridge replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"Do people need to be diverted by inspiration when on a transactional website? Inspiration doesnt take place on the tour operator website.... [arguable, but a reasonable hypothesis]  So for this tool to work, need to go where the inspiration…"
Sunday
Sahil Shah replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"Hi Alex, The key behind this is moments as inspirational tools as opposed to experiences from tour operators, as they're likely to be moments uploaded by other people, or professional ones from tourist boards. The value is that the tour…"
Saturday
Alex Bainbridge replied to Sahil Shah's discussion Travel engagement/tour operator customer engagement and loyalty
"Hi Sahil There are two phases where itinerary suggestions are going to help a) At point of initial destination choice - especially families - finding a destination that has the right balance of the kinds of things to do that will be of interest to a…"
Saturday
Yomaly Suero posted a discussion

Seeking a Mentor

Hi Fellow Tour Operators and Travel industry experts! My name is Yomaly (Maly for short). I just started a tour company in the Dominican Republic. I have spent 3 months in DR building partnerships with villas, boutique hotels, local tour/excursion providers, and transportation companies in Dominican Republic to build an excellent escorted tour for foreign visitors to the island. The website is up, I'm on several social media platforms, and have been doing promotional events (I'm originally from…See More
Jul 21
Sahil Shah posted a discussion

Travel engagement/tour operator customer engagement and loyalty

Hi everyone,We've created a tool (Sujester - http://sujester.com/) that I think could really help customer loyalty for outbound tour operators.Our core offering would be an app that would appear on your website/app that your potential customers would interact with. It would help them build a travel bucket list by swiping and choosing particular experiences in particular locations, and build trips by combining experiences, i.e. visiting the Great Wall of China…See More
Jul 21
ABDUL RAHMAN replied to Axel Brossa's discussion Selling my tours in the UK
"Hello, We are a contact center based out in India please let me know if we can together in anyway as i have a solid sales team to sell vacations. Regards Riyaz."
Jul 20
zach mcmillan-clenaghan replied to Shahlaa Hafeel's discussion Appreciate advice on new website
"I really like the whole layout of the site but I think the wording could do with some work. Having spent 6 weeks in Sri Lanka recently I think you could sell it better. "
Jul 19
zach mcmillan-clenaghan replied to Cape Town Trike Tours's discussion Cape Town Trike Tours - feedback and thoughts please
"You need to find out more about the customers that do find you. What do they have in common?  Once you know what your typical customer looks like, what their interests are, what else they do, where they stay, how old they are, relationship…"
Jul 19
 

Forum

Travel engagement/tour operator customer engagement and loyalty 9 Replies

Hi everyone,We've created a tool (Sujester - http://sujester.com/) that I think could really help customer loyalty for outbound tour operators.Our core offering…Continue

Tags: outbound, engagement, travel planning, technology, customer retention

Started by Sahil Shah in The foyer. Last reply by Alex Bainbridge 3 hours ago.

Appreciate advice on new website 6 Replies

Hi guys,I recently launched my site www.thebucketlist.travelWould appreciate your comments on what areas I need to improve on and what are the…Continue

Started by Shahlaa Hafeel in The foyer. Last reply by Shahlaa Hafeel yesterday.

How to work out the group tour with pricing

Hi,I am starting out with a new tour as a Sri Lankan food tour , which I like to run as a small group tour , when advertising the price which price should I put on the website . The maximum size of…Continue

Started by Supun Abeynayake in The foyer yesterday.

Looking for tour operators partners all over the world ! 94 Replies

Hi , we are a tour operator company located in Israel .we are looking for partnership with all the local tour operators world- wide and adding their tours to our API website ( better if they have the…Continue

Started by Artium Dostman in The foyer. Last reply by Muumin Muhdin Mzee on Tuesday.

Seeking a Mentor 1 Reply

Hi Fellow Tour Operators and Travel industry experts! My name is Yomaly (Maly for short). I just started a tour company in the Dominican Republic. I have spent 3 months in DR building partnerships…Continue

Tags: #startup, #partnerships, #mentorship

Started by Yomaly Suero in The foyer. Last reply by Alex Bainbridge on Monday.

Finding a DMC 1 Reply

Hi, Any advice/recommendation on finding good Destination Management Companies for tours? I'm currently looking at Sicily but also generally expanding our tour collection into new destinations and…Continue

Started by Simon Butler in The foyer. Last reply by Alex Bainbridge on Monday.

Selling my tours in the UK 6 Replies

Hi,I have a new tour operating business that organise thematic tours in South of France.My sales network is null and I would like to know what is the best way to find independent travel agents to…Continue

Started by Axel Brossa in The clinic. Last reply by ABDUL RAHMAN Jul 20.

Cape Town Trike Tours - feedback and thoughts please 9 Replies

Hi all, have a question that I would like ask. I have owned and operated Cape Town Trike Tours now for six years. I am the only person offering these tours in Cape Town.Now I have done just about all…Continue

Started by Cape Town Trike Tours in The clinic. Last reply by zach mcmillan-clenaghan Jul 19.

How to partner with travel agencies? 1 Reply

Hi,I am starting a company that offers multi day tours in the Caribbean archipelago of Los Roques in Venezuela. We specialize in fly fishing, scuba diving and kiteboarding. We also offer vacation…Continue

Started by Alejandro Bencomo in The clinic. Last reply by Tony Humphrey Jul 11.

Anyone up for a partnership 7 Replies

I am starting out a online DMC on selling tours to srilanka , I have a great network and suppliers back home in srilanka , I am based in UK . I have lot of experience on the trade , but would prefer…Continue

Started by Supun Abeynayake in The clinic. Last reply by saliba faried salman Jul 11.

Helloooo 15 Replies

hello dear friend I have a tour operator company located Armenia and looking for partnership in all over the world... Thoes who are interested make a conntac with me ,,, Continue

Started by Lilit Natanova in The foyer. Last reply by saliba faried salman Jul 11.

Looking for Travel agents for Business Partnership 2 Replies

I offer Africa tours, specializing in East Africa and South Africa( Tanzania, Kenya, Uganga, Namibia and Botswana)I would be willing to enter into a discussion of business partnership with any travel…Continue

Tags: Partnerships

Started by Graca Charles in The foyer. Last reply by saliba faried salman Jul 11.

Looking for b2b partnership 1 Reply

I am Tour operator form Bhutan and i am looking for b2b partnership.please contact me at travelamedewa@gmail.com Continue

Started by Amedewa Tour and Trek in The foyer. Last reply by saliba faried salman Jul 11.

Website review for new tour operator 1 Reply

Hi there,I am starting a multi-day tour company in Los Roques, Venezuela and I would like your opinion/suggestions on my website.If you have some time, please check …Continue

Tags: caribbean, website

Started by Alejandro Bencomo in The foyer. Last reply by saliba faried salman Jul 11.

Automating the calculation of quotes 6 Replies

Hi,We are a golf holiday tour operator and we have got to that stage where providing prospects with quotes is a complex manual process due to the number of different components which comprise of it…Continue

Started by Corrie Renton in The clinic. Last reply by Nalin Sathiparsad Jul 9.

Starting a travel agency (UK) 9 Replies

Hi everyone. I apologise if this has been covered before but I am new here so haven't read all posts.I am trying to gather all the information I need to set myself up as an independent travel agent…Continue

Started by Lucy Murray in The foyer. Last reply by Lucy Murray Jul 8.

Net Worth Statement??? 1 Reply

Hi All,A couple insurers have asked me to produce a net worth statement which I imagine will be followed by a request for a personal guarantee. I can't find anywhere that is willing or able to sign…Continue

Started by zach mcmillan-clenaghan in The foyer. Last reply by Matt Purser Jul 8.

Working with travel agencies - anyone got a sample MOU 1 Reply

Hello Everyone.. Trust you are all good. I am BERNADETTE AFFUL managing a Travel and Tour in Ghana. I am new on the platform. We have a variety of packages including exciting  culture/ heritage tours…Continue

Started by Bernadette Afful in The foyer. Last reply by Alex Bainbridge Jul 5.

start new agency or join existing 3 Replies

Hello everyone, I am not able to decide whether to start my own agency or join some existing. I have some tour packages to india , I have my own Dmcs in india who can look after tours in India.But…Continue

Started by deepti Singh in The foyer. Last reply by deepti Singh Jun 28.

I'm new here 3 Replies

I'm not sure what I'm doing. I'm a travel agent, and I would love some more clients to work with. My hope is to reconnect families through travel, so working with families is my main goal. I would…Continue

Started by Sarah Ellen Coiner in The foyer. Last reply by ABABA SAFARIS TOURS AND TRAVEL Jun 28.

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